Refund and Returns Policy

1. No Change-of-Mind Returns

We do not accept returns or offer refunds for:

• Change of mind

• Personal preference

• Ordering by mistake

• Incorrect assumptions about content

This applies once an order has been dispatched.

2. Damaged or Faulty Items

You may request a refund or replacement only if:

• The item arrives damaged or faulty, and

• The item is unused, and

• You contact us within 14 days of delivery

Clear photographic evidence will be required.

3. Condition of Returns

• Returned items must be unused, unmarked, and in resaleable condition.

• Items that have been written in, altered, or used will not be accepted.

4. Return Process

• Contact us at: [insert email address]

• Approved returns must be sent using a tracked postal service.

• Return postage costs are the customer’s responsibility unless the item is faulty.

5. Refunds

• Approved refunds are issued to the original payment method.

• Original postage costs are non-refundable unless the item is faulty.

• Refunds are processed within 14 days of receiving the returned item.

6. Non-Returnable Items

Used workbooks are non-returnable for safeguarding, hygiene, and intellectual property reasons.